Terms Of Use

Last Updated: 8 November 2026

Welcome to IKSHOP.lk. These Terms of Use govern your access to and use of our website, including browsing products, creating customer accounts, placing orders, making payments, and purchasing products through our online store.

IKSHOP.lk is an online electronics and smart gadgets store offering a wide range of technology products, including smart watches, chargers, power banks, headphones, earphones, speakers, security cameras, and other electronic accessories.

By accessing, browsing, registering, or purchasing products through our website, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, please discontinue using our website.

1. Acceptance of Terms

By accessing or using IKSHOP.lk, you agree to be legally bound by these Terms of Use, our Privacy Policy, Return Policy, Shipping Policy, and any other policies published on our website.

These terms apply to all website visitors, registered customers, purchasers, and individuals interacting with our online store.

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. Changes will become effective once published on this page.

It is your responsibility to review this page periodically. Your continued use of the website following any changes constitutes acceptance of the updated terms.

2. Website Usage and Eligibility

You agree to use IKSHOP.lk only for lawful purposes and in accordance with these Terms and Conditions.

By using our website, you confirm that:

• You are legally capable of entering into a binding purchase agreement.

• The information you provide during registration and checkout is accurate and complete.

• You will not use the website for fraudulent, unlawful, or unauthorised activities.

• You will not attempt to interfere with the website’s functionality, security, or performance.

• You will not use automated systems, bots, or other methods to access or collect website information without our written permission.

We reserve the right to restrict or terminate access to users who violate these terms or misuse our website.

3. Products and Product Information

IKSHOP.lk makes reasonable efforts to ensure that all product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, certain differences may occur due to:

• Manufacturer updates or changes in product specifications.

• Differences in screen resolution, display settings, and product photography.

• Packaging changes introduced by manufacturers.

• Typographical, pricing, or technical errors.

• Variations in product availability.

Product images are provided for illustrative purposes. Actual product appearance, packaging, colour, or accessories may vary slightly from the images displayed.

We do not guarantee that every product specification or description will remain unchanged throughout its availability.

If a significant product information error is identified after an order is placed, we reserve the right to contact the customer to discuss an appropriate solution.

4. Product Availability and Stock

All products displayed on IKSHOP.lk are subject to stock availability.

Adding an item to your shopping cart does not guarantee that the product is reserved or available for purchase.

We reserve the right to:

• Limit the quantity of products purchased by a customer.

• Restrict purchases from particular accounts or locations.

• Remove or discontinue products without prior notice.

• Correct inventory errors and inaccurate stock information.

• Cancel orders for products that are unavailable or discontinued.

If a product becomes unavailable after an order has been placed and payment has been received, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

5. Pricing and Currency

All product prices displayed on IKSHOP.lk are shown in the currency specified on the website.

Unless otherwise stated, the displayed product price excludes any additional delivery charges or fees that may apply during checkout.

We reserve the right to:

• Change product prices without prior notice.

• Modify promotional prices and discounts.

• Correct pricing errors.

• Introduce or discontinue special pricing arrangements.

The applicable product price will generally be the price displayed at the time the order is submitted, subject to correction of obvious pricing errors.

If a product is listed at an incorrect price due to a technical or administrative error, we reserve the right to contact the customer before processing the order.

If the customer does not agree to the corrected price, the order may be cancelled and any payment received will be refunded as applicable.

6. Orders and Order Confirmation

Customers may place orders through our website by selecting products, adding them to the shopping cart, and completing the checkout process.

When placing an order, customers must provide accurate information, including:

• Full name.

• Valid contact number.

• Email address.

• Complete delivery address.

• Correct billing information.

• Any additional information required for order processing.

After successfully submitting an order, customers may receive an order confirmation email or notification containing their order reference and purchase details.

An automated order confirmation does not necessarily mean that the order has been accepted for final processing or dispatched.

We reserve the right to review, verify, accept, reject, or cancel any order for legitimate reasons, including stock availability, suspected fraud, incorrect pricing, payment issues, or inaccurate customer information.

If an order is cancelled after payment has been received, an applicable refund will be arranged.

7. Payment Methods and Payment Security

IKSHOP.lk may offer different payment methods depending on availability and operational requirements.

Available payment options will be displayed during the checkout process.

Customers are responsible for ensuring that sufficient funds are available and that their selected payment method is valid.

For online payments:

• Transactions are processed through relevant third-party payment service providers.

• Payment authorisation is subject to the policies of the selected payment provider.

• We do not guarantee approval of transactions by banks or payment gateways.

• Orders may be delayed or cancelled if payment is unsuccessful or cannot be verified.

Customers must not use stolen cards, unauthorised payment accounts, or fraudulent payment methods.

We reserve the right to investigate suspicious transactions and request additional verification where reasonably necessary.

8. Order Cancellation and Modification

Customers who wish to cancel or modify an order should contact our customer support team as soon as possible.

Order cancellation or modification requests are subject to the order’s processing and dispatch status.

• Orders that have not entered processing may be eligible for cancellation.

• Orders already packed or dispatched may not be eligible for cancellation through the normal order process.

• Changes to delivery addresses or product selections cannot be guaranteed after an order has been processed.

• Special orders or products purchased under specific arrangements may have additional cancellation conditions, where lawfully applicable.

If an order is successfully cancelled after payment, the applicable refund will be processed according to our refund procedures and the payment provider’s processing timelines.

9. Shipping and Delivery

IKSHOP.lk aims to deliver purchased products to the shipping address provided by the customer during checkout.

Delivery availability, estimated delivery times, and applicable charges will be displayed or communicated during the ordering process.

Customers are responsible for providing complete and accurate delivery details.

We are not responsible for delivery failures resulting from:

• Incorrect or incomplete delivery addresses.

• Invalid or unreachable contact numbers.

• The customer’s unavailability at the delivery location.

• Refusal to accept the delivery.

• Circumstances beyond our reasonable control.

Delivery dates are estimates and may vary due to operational conditions, courier service delays, weather, public holidays, or other unforeseen circumstances.

Once an order has been handed over to a third-party delivery provider, tracking information may be provided where available.

Customers should refer to our Shipping Policy for further information about delivery charges, delivery areas, and estimated delivery periods.

10. Product Inspection and Delivery Issues

Customers are encouraged to inspect their purchased products upon delivery.

If a product arrives damaged, defective, incomplete, or different from the item ordered, customers should contact us promptly with relevant details and supporting photographs or videos where possible.

We may request additional information to investigate and verify the reported issue.

Where appropriate, we will arrange a repair, replacement, refund, or another suitable resolution in accordance with our Return Policy and applicable consumer protection laws.

Customers should retain the original packaging, accessories, invoices, and other supplied materials until they are satisfied with the product.

Nothing in these terms limits any mandatory consumer rights available under applicable law.

11. Returns, Refunds and Exchanges

IKSHOP.lk aims to ensure customer satisfaction by supplying products that meet the descriptions and specifications provided on our website.

Customers may request a return, refund, or exchange in accordance with our Return Policy.

Unless otherwise stated in the applicable product or promotional terms:

• Return requests must be submitted within 14 days of delivery.

• Products must be returned in their original condition, with all supplied accessories and packaging, subject to applicable consumer rights.

• Products showing signs of misuse, physical damage caused by the customer, or unauthorised modification may not qualify for a voluntary return.

• Proof of purchase may be required.

• Return requests are subject to inspection and verification.

Certain products, promotional items, or clearance products may have specific return conditions. Any such restrictions will not affect mandatory legal rights relating to defective, misdescribed, or otherwise non-conforming products.

Customers may be responsible for return delivery charges where the return is due to a change of mind, unless otherwise stated or required by law.

For defective, damaged, or incorrectly supplied products, we will handle the matter in accordance with applicable consumer protection requirements.

Please refer to our Return Policy for detailed procedures.

12. Warranty and After-Sales Support

Certain products sold through IKSHOP.lk may include manufacturer warranties, supplier warranties, or other warranty coverage.

Warranty availability and duration may vary depending on the product, brand, manufacturer, and supplier.

Where a warranty is provided, customers should refer to the relevant warranty documentation or product information for:

• Warranty duration.

• Covered manufacturing defects.

• Warranty claim procedures.

• Required proof of purchase.

• Exclusions and limitations.

• Repair or replacement arrangements.

Warranty coverage generally does not extend to damage caused by misuse, accidents, unauthorised repairs, improper installation, negligence, or normal wear and tear, except where applicable law provides otherwise.

Customers should contact our support team for assistance with warranty-related enquiries.

Nothing in this section excludes or restricts any statutory rights that customers may have under applicable law.

13. Promotions, Discounts and Special Offers

IKSHOP.lk may offer promotional campaigns, discount codes, seasonal sales, bundle deals, and other special offers from time to time.

All promotions are subject to their respective terms and conditions.

Unless explicitly stated otherwise:

• Promotional codes must be entered during checkout.

• Discount codes cannot be applied retrospectively to completed orders.

• Promotional offers are valid only within their specified campaign period.

• Certain promotions may be limited to selected products or categories.

• Multiple discount codes cannot be combined unless expressly permitted.

• Offers may be subject to minimum purchase requirements.

• Promotional products are subject to stock availability.

We reserve the right to suspend, modify, or withdraw promotional campaigns where necessary, subject to applicable law and any commitments already made to customers.

Any misuse, manipulation, or fraudulent use of promotional offers may result in order cancellation.

14. Customer Accounts and Account Security

Customers may create accounts on IKSHOP.lk to access additional shopping features and manage their purchases.

When registering an account, you agree to provide accurate and current information.

You are responsible for:

• Maintaining the confidentiality of your login credentials.

• Protecting your account password.

• Ensuring that your account information remains accurate.

• Not sharing your account access with unauthorised individuals.

• Informing us promptly if you suspect unauthorised access.

IKSHOP.lk will not be responsible for losses arising from unauthorised account use caused by the customer’s failure to maintain reasonable account security, except where such responsibility cannot lawfully be excluded.

We reserve the right to suspend, restrict, or terminate accounts involved in fraudulent, abusive, or unauthorised activities.

15. Intellectual Property Rights

All content available on IKSHOP.lk, including but not limited to:

• Website design and layout.

• Logos and brand elements.

• Product descriptions and written content.

• Graphics, banners, and promotional materials.

• Photographs and visual content.

• Website software and functionality.

is owned by IKSHOP.lk, its respective licensors, or relevant content owners, as applicable, and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from the relevant rights holder.

Third-party brand names, trademarks, and product logos remain the property of their respective owners.

16. Prohibited Activities

Users must not engage in activities that may harm IKSHOP.lk, its customers, or its services.

Prohibited activities include:

• Using the website for fraudulent purchases.

• Attempting to gain unauthorised access to website systems.

• Uploading malicious software or harmful code.

• Interfering with website servers or security mechanisms.

• Scraping or copying website content without permission.

• Using false identities or misleading information.

• Exploiting website errors or promotional offers.

• Engaging in abusive, threatening, or unlawful conduct towards our staff or customers.

We reserve the right to investigate suspected violations and take appropriate action, including restricting access, cancelling affected orders, and reporting unlawful activity to relevant authorities where appropriate.

17. Third-Party Services and External Links

Our website may integrate with or contain links to third-party services, including payment gateways, delivery providers, analytics platforms, social media platforms, and external websites.

These third-party services operate independently and may have their own terms, conditions, and privacy policies.

IKSHOP.lk does not control the operations or policies of external services and is not responsible for their content or practices, except to the extent required by applicable law.

Customers are encouraged to review the relevant third-party policies before using those services.

18. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through IKSHOP.lk is handled in accordance with our Privacy Policy.

Information may be used for order processing, payment verification, delivery arrangements, customer support, website improvements, and other legitimate business purposes.

We take reasonable steps to protect customer information and restrict unauthorised access.

For additional details about the collection, storage, processing, and protection of personal information, please read our Privacy Policy.

19. Limitation of Liability

IKSHOP.lk makes reasonable efforts to maintain website availability, product information accuracy, and reliable shopping services.

However, we do not guarantee uninterrupted or error-free website operation.

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, or consequential losses arising from:

• Temporary website interruptions.

• Technical errors or system failures.

• Unauthorised access resulting from circumstances beyond our reasonable control.

• Delays caused by third-party service providers.

• Events beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited under applicable law.

Nothing in this section removes or restricts customers’ statutory rights regarding product quality, safety, conformity, refunds, or other consumer protections.

20. Force Majeure

IKSHOP.lk will not be held responsible for delays or failure to perform obligations where such failure results from circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters and severe weather conditions.

• Government restrictions or regulatory actions.

• Strikes, civil disturbances, or public emergencies.

• Transportation and logistics disruptions.

• Internet, telecommunications, or infrastructure failures.

• Supplier or manufacturer disruptions.

• Other unforeseen circumstances beyond our reasonable control.

We will make reasonable efforts to minimise disruptions and resume normal operations as soon as practicable.

21. Indemnification

To the extent permitted by applicable law, you agree not to misuse IKSHOP.lk or its services in a manner that causes loss, damage, or legal liability to the business.

You may be responsible for losses, claims, or reasonable costs arising directly from your unlawful conduct, fraudulent activities, or material violation of these Terms and Conditions.

This provision does not apply to the extent that any loss results from our own breach of legal obligations or where such responsibility cannot lawfully be transferred to a customer.

22. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

Any disputes arising from the use of IKSHOP.lk or purchases made through our website shall be handled in accordance with applicable Sri Lankan laws and the jurisdiction of the competent courts of Sri Lanka.

Nothing in these terms affects any mandatory consumer rights or legal protections available to customers.

23. Changes to These Terms and Conditions

IKSHOP.lk reserves the right to revise, update, or amend these Terms and Conditions whenever necessary.

Changes may be made to reflect:

• Updates to our products and services.

• Changes in business operations.

• New payment or delivery arrangements.

• Changes in applicable laws and regulations.

• Improvements to website functionality and security.

The latest version will always be published on this page, together with the updated revision date.

Continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

24. Contact Information

If you have questions, concerns, or require clarification regarding these Terms and Conditions, please contact our customer support team.

Business Name: ikshop

Website: https://ikshop.lk

Email: hello@ikshop.lk

Customer Support: 076 789 12 05

Location: Sri Lanka

We are committed to providing a reliable, transparent, and convenient online shopping experience.