Privacy Policy

Last Updated: 8 November 2026

At IKSHOP.lk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from IKSHOP.lk, we may collect the following information:

Personal Information

• Full name

• Email address

• Contact number

• Billing and shipping addresses

• Account login information

Order Information

• Products purchased

• Order details and transaction history

• Payment confirmation details

• Delivery and shipping information

Technical Information

• IP address

• Browser type and device information

• Website usage and browsing activity

• Cookies and similar tracking technologies

We only collect information that is necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders.

• To manage payments and delivery arrangements.

• To create and manage customer accounts.

• To send order confirmations and delivery updates.

• To respond to customer enquiries and support requests.

• To improve our website, products, and services.

• To send promotional offers and marketing communications where permitted.

• To prevent fraudulent transactions and protect website security.

• To comply with applicable legal and regulatory requirements.

3. Payment Security

IKSHOP.lk uses trusted third-party payment service providers to process online transactions.

We do not intentionally store your complete credit or debit card details on our website. Payment information is handled by the relevant payment gateway in accordance with its security and privacy practices.

All payment transactions are subject to the terms and policies of the respective payment providers.

4. Sharing Your Personal Information

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted third-party service providers to operate our business, including:

• Payment Gateways: To securely process payments.

• Delivery Partners: To deliver your purchased products.

• Website Service Providers: To maintain website hosting, security, and functionality.

• Marketing and Analytics Services: To understand website performance and improve our marketing activities.

• Legal Authorities: When disclosure is required by applicable laws or legal processes.

These parties are expected to handle your information responsibly and only for the purposes for which it is shared.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

• Remember your shopping cart and preferences.

• Keep you logged into your customer account.

• Understand how visitors use our website.

• Improve website performance and functionality.

• Support advertising and marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

6. Data Protection and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

These measures may include:

• Secure website connections (SSL/HTTPS).

• Restricted access to customer information.

• Secure payment processing through third-party providers.

• Regular website security and maintenance.

Although we take reasonable steps to protect your information, no method of online transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders and provide customer support.

• Maintain transaction and business records.

• Meet applicable legal and accounting requirements.

• Resolve disputes and prevent fraudulent activities.

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where legally permitted.

• Withdraw consent for marketing communications.

• Object to or restrict certain processing activities where applicable.

To exercise your privacy rights, please contact us using the details provided below.

9. Marketing Communications

We may occasionally send you promotional emails, special offers, product updates, and other marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or contacting our support team.

Please note that you may still receive essential communications relating to your orders, payments, and customer account.

10. Third-Party Websites

Our website may contain links to third-party websites, payment providers, or external services.

IKSHOP.lk is not responsible for the privacy practices, security, or content of these external websites. We encourage you to review their respective privacy policies before sharing your personal information.

11. Children’s Privacy

IKSHOP.lk does not knowingly collect personal information from children without appropriate parental or guardian involvement.

If we become aware that personal information has been collected from a child in circumstances where consent is required, we will take reasonable steps to address the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements, or privacy practices.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Website: https://ikshop.lk

Email: hello@ikshop.lk

Business: ikshop.lk

We are committed to addressing your privacy-related enquiries and providing assistance whenever needed.