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Continue ShoppingPrivacy Policy
1. Introduction
Welcome to https://ikshop.lk/ (“we”, “our”, or “the store”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or purchase products from ikshop.lk.
Your privacy is important to us. We are committed to handling your personal data responsibly, transparently, and in compliance with applicable laws in Sri Lanka.
By using our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information from you:
a) Personal Information
When you register, place an order, or contact us, we may collect:
Full name
Email address
Phone number
Shipping and billing address
Optional profile details
This information is necessary to process your orders and provide customer support.
b) Order and Transaction Data
We collect and store details related to your purchases, including:
Products ordered
Order history
Payment status
Delivery status
Return or exchange requests
This helps us manage your orders efficiently and improve our services.
c) Payment Information
For your security, ikshop.lk does not store your credit or debit card details on our servers.
All payments are processed securely through trusted third-party payment gateways that comply with international security standards.
d) Technical and Usage Data
When you visit our website, we may automatically collect:
Your IP address
Browser type and version
Device information (mobile, desktop, tablet)
Pages visited
Time spent on the website
This information is collected using cookies and analytics tools to improve website performance and user experience.
3. How We Use Your Information
We use your personal data for the following purposes:
To process and deliver your orders accurately
To send order confirmations, delivery updates, and support messages
To respond to your inquiries and customer service requests
To notify you about promotions, discounts, and new products (if you opt in)
To analyze website traffic and improve our platform
To personalize product recommendations based on your preferences
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
However, we may share your data with:
Delivery partners – to ship your orders
Payment processors – to securely process transactions
Service providers – such as IT and website hosting partners
Legal authorities – when required by law or to prevent fraud
Any third-party service providers we work with are obligated to keep your data confidential and secure.
5. Cookies and Tracking Technologies
We use cookies to:
Remember your shopping cart
Keep you logged in
Track website performance
Understand user behavior
Improve website navigation
You can manage or disable cookies in your browser settings. However, disabling cookies may affect your shopping experience.
6. Data Security
We implement strong security measures to protect your personal information, including:
SSL encryption for secure data transmission
Secure hosting servers
Firewalls and restricted system access
Regular system monitoring
While we take reasonable precautions, no online system is 100% secure. We encourage users to protect their passwords and avoid sharing login details.
7. Your Rights as a User
You have the right to:
Request a copy of your personal data
Ask us to correct inaccurate information
Request deletion of your data (subject to legal obligations)
Opt out of marketing emails
Withdraw consent for data processing
To exercise your rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to external sites such as:
Social media platforms
Payment providers
Courier services
We are not responsible for the privacy policies or practices of third-party websites. Please review their policies before sharing personal information.
9. Contact Information
For any questions, concerns, or clarifications regarding these Terms of Use, please contact us at:
hello@ikshop.lk